Buja Tours Terms and Conditions

Buja Tours Terms and Conditions

Bookings Terms & Conditions

Please take note that we act as booking agents for the various suppliers of the component parts of the holiday which we organise, and as such, bookings for their services will form a direct contract between you and the relevant supplier and will be subject to that respective supplier’s standard terms and conditions.  A copy of the Terms and Conditions are available upon request.

1) Bookings

1. a) Your contract in respect of your holiday is made with Buja Tours (‘the Company ‘), registered in South Africa and all bookings are subject to these terms and conditions.
2. b) All communications by the Company in relation to your holiday will be sent to the address stated on the booking form.
3. c) All bookings must be made through an authorised representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit of 25% of the total cost of the booking.
4. d) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
5. e) Your holiday must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
6. f) If you book within 30 days of your departure date payment must be made in full at the time of booking.
7. g) All special requests, such as dietary requirements, should be noted on the booking form.
8. h) The Company will provide the service as set out and confirmed in writing.

2. Price Policy
3. a) The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.
4. b) The Company reserves the right to notify you of any increase in price before accepting your booking.
5. c) The costs associated with the travel arrangements are not always stable, and currency movements can fluctuate. It is impossible to predict these movements in advance. When you book travel arrangements through us, we reserve the right to pass on any fluctuations and surcharges to you until full payment is received. Surcharges may be imposed to cover increases in transportation costs, including the costs of fuel and security charges, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates applied to the travel arrangements.
6. d) Peak season surcharges and block out dates may apply.
7. e) Airfares are subject to the prices and conditions quoted by the particular airlines and cannot be guaranteed by Buja. The onus is on the agent & the passenger to check that there have been no changes in these prices before making final payment thereof.
8. f) Should the client make a group reservation and subsequently the group numbers deviate from the minimum number required for the booking, Buja reserves the right to re-cost the price and raise a surcharge. Should any client refuse to accept and pay such surcharge, it may result in cancellation of the booking confirmation Invoice sent to you.
9. g) If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel you’re booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
10. h) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to Buja Tours with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.

3) Insurance
It is strongly advised that all clients take out adequate insurance cover such as cancellation due to illness, worldwide epidemics such as SARS, Coronavirus, etc, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Buja will not be responsible or liable if the client fails to take adequate insurance cover.  Should the insurers dispute their liability for any reason; the client will have recourse against the insurers only.  Please note that various credit card companies offer limited levels of travel insurance, which Buja does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain specific details of the cover as this is your responsibility.

4) Flight and Other Travel Timings
Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of passengers to check-in on time. There is no guarantee that flights, ferries, ships, trains, or coaches will depart at the times stated in any itinerary or tickets which you receive. All timings are estimates only, and we do not accept any liability for any delay, however arising, or for any schedule alterations.

5) Flight Reconfirmation
It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys once leaving South Africa and Buja hereby specifically excludes any liability for any delay and/or loss as a result of your failure to reconfirm any flight and/or connecting flight.

6) Documents
Documents (vouchers, itineraries, etc.) are only prepared on receipt of full payment of your travel arrangements, and the signed and completed Booking Form and Indemnity Form, and will be ready 24 hours after payment has been received and cleared in our bank account.
 
7) Unscheduled Extensions
In the unlikely event of there being an unscheduled extension to your travel arrangements caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of Buja, it is understood that the expenses relating to these unscheduled extensions, (hotel accommodation, airline costs, car hire, transfers, etc.), will be for your account. Buja accepts no liability for changes, omissions, or delays before or during the course of your travel arrangements occasioned by technical difficulties, weather conditions, strikes, epidemics or communication breakdowns or the like.

8) Changes by You
a) If you wish to make a change to your booking, we will endeavor to assist you to make the change wherever this is possible. You will need to pay all charges, of whatever kind, imposed by the suppliers providing that component part of your travel arrangements when amending a booking any time prior to departure. Fares will be re-quoted at the time of amendment.
b) After departure it is understood that extra expenses incurred as a result of any change will be for the passenger’s account, and any unused service will not be refunded.
c) Amendments and cancellations en- route must be made with our operators directly.

9) Cancellation by You
If you wish to cancel your booking you must advise your Travel Designer immediately. Please note that you will be liable to pay the following cancellation charges, including but not limited to:
a) Where your booking includes a special fare, the airline levies the relevant charges. In some circumstances this may be 100% of the total fare, regardless of when cancellation is affected.
b) Where your booking is for a package, you will be responsible for all cancellation charges relating to the various components, of whatsoever nature, imposed by the suppliers providing the component parts of such travel arrangements.
c) Buja charges a cancellation fee equal to 10% of the package price on any finalised booking. This would be in addition to any charges raised by the suppliers. However, Buja reserves the right to charge an appropriate cancellation fee in its sole discretion, in particular circumstances. Any monies, which you have already paid to us, will be taken by us as payment or part payment of any cancellation charges.

10) Our Right to Change Your Booking
a) A significant change to your travel arrangements would include a change in the departure date; where the flight times are changed by more than 12 hours or a change to a lower standard of accommodation to that which is booked.
b) Every effort is made by Buja to adhere to confirmed itineraries; however, we reserve the right to make changes to your travel arrangements should it become necessary to do so.
c) Should any travel component be confirmed by Buja and this component is cancelled by the supplier for whatsoever reason, then in such instances Buja will accept no liability for the cancellation thereof.
 
11) Airline Refund Procedures
a) Refund policies of the various airlines vary between airlines. Tickets returned to Buja, will be presented to the relevant airline for assessment. Should a refund be authorised, such refund will be made to you by the airline, less any cancellation or administration charges.
b) If payment for the ticket was made to Buja by credit card, the refund will be made to your credit card. Cash payments will be refunded by EFT.
c) Partly used tickets will be refunded at less than the pro rata rate on the face value of such ticket.
d) Refunds may take up to 12 weeks to process although this time frame cannot be guaranteed by Thompsons.
e) Unused tickets must be returned to Buja for a refund within one year from the date of issue or they will be regarded as expired by the airline and have no refund value.

12) Complaints
a) Should you experience any problems with your holiday whilst away, you must immediately inform the supplier of the services in question.
b) If you are still dissatisfied, you must notify Buja immediately to enable us to resolve the problem. Failure to do so may impede Buja ability to be able to assist in this regard.
 c) If you remain dissatisfied, contact the Customer Services Manager within 28 days of the unsatisfactory service, giving your booking reference and full details of your complaint on email: clientservices@bujatours.com

13) Passports, Visas and Health
It is entirely the client’s duty to ensure that all passports and visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, and proof thereof where required, have been obtained. Passports must be valid for 6 months after return to South Africa. Please check the requirements with your travel agent before travelling. Buja is not assuming any obligation or liability and the client indemnifies Buja against any consequences of non-compliance

14) Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may also include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics such as SARS, Coronavirus and the like, fire and all similar events outside our control.
 

15) Responsibility and Limitation of Liability
Buja act as agents only for local and international ground operators and airlines and accordingly accepts no liability whatsoever for any loss, damage, injury, accident, delay, or any other irregularity howsoever arising. Buja makes every effort to ensure that all the arrangements and services connected with a passenger’s itinerary will be carried out as specified in the most efficient and effective way possible. However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for errors and omissions of such suppliers. The contract in use by such suppliers (which is often constituted by the ticket Issued by the Principal) or their respective terms and conditions, shall constitute the sole contract between the supplier and the client and any right of recourse the client may have, will be solely against the supplier.

16) The Client and Authority
The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read, and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as “the Client”)

17) Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.

18) Protection of Personal Information

By signing our Booking Form, you authorise Buja Tours to collect your Personal Information as it is deemed relevant for us to provide you with your Travel requirements. Buja Tours is committed to the adherence of national legislation and regulations pertaining to the safeguarding of data privacy and shall use information provided by you to perform our services.  You confirm that we may share your personal information with: all third parties who may assist us in supplying the services.

We undertake not to disclose your personal information unless it is legally or contractually required to do so.  We agree to use all reasonable efforts to ensure your personal information in our possession is kept confidential, stored in a secure manner and processed in terms of POPI